What Happens if I Selected the Wrong Color or Forgot to Add a Note?
If you selected the wrong color or forgot to add a personalized note, please contact our customer service team as soon as possible. We prioritize getting your keepsake exactly right, and our team can manually update your order details before production begins.
Please note that if more than 24 hours have passed since placing the order, some changes may incur an additional fee. This is because our artisans often begin prepping materials and setting up the custom engraving or design elements shortly after purchase to ensure timely crafting.
How do I submit a correction request to the customer service team?
To request a change, please reach out via our official contact channels immediately (i.e. through email). Include your full name, order number, and the specific details you need to update (such as the correct color or the exact text for your missing note). Providing this information upfront helps us pause your order before it enters production.
How do I know if my order has entered production?
Our team will send you an email once your material(s) arrive safely at our studio and another update when your piece officially enters the production stage. If you want to make a change, it is necessary to contact us immediately upon receiving the material arrival confirmation, before crafting begins.
Can I change my design choice or customization after 24 hours?
While we always do our best to accommodate adjustments, changes requested after the 24-hour mark may be subject to an additional fee if the crafting process has already commenced. If the piece has already been cast or engraved, a modification fee covers the cost of the altered materials.
Will correcting my order details delay my estimated delivery date?
It might. Depending on where your jewelry is in our workflow, updating a color or adding a custom note can require resetting the production queue for your item. Our customer support team will provide a clear status update and notify you if your shipping timeline is affected.
What should I do if I misspelled a name or date in my personalized note?
Spelling errors should be treated with the same urgency as a wrong color selection. Contact us immediately. If we catch the error within the initial 24-hour window, we can update the text seamlessly at no extra cost.
Related Questions
How can I double-check the details of my order after checkout?
What is the best way to contact customer support for urgent order modifications?
Can I update the shipping address for my keepsake order?
What happens if my order has already shipped with the wrong customization?