Widerrufsrecht

Breastmilk: After ordering, we’ll mail you a collection kit. Pour about 10 mL into the provided bag and return it to us.
Ashes: We don’t provide a kit. After placing your order, you’ll receive an email with our address and instructions to send them directly.
Hair: Place the hair in a small labeled ziplock bag and mail it in a standard envelope.

At our company, we take pride in offering customized products tailored specifically to each customer's preferences. Due to the personalized nature of our products, we regret to inform you that we do not accept returns for general reasons, such as a change of mind or dissatisfaction with the customization.

However, we are committed to ensuring customer satisfaction and maintaining the quality of our products. If you happen to receive a broken or damaged product, or if you are not completely satisfied with your purchase, we kindly request that you contact us immediately by email at ruby@lovecatcheronline.com as soon as possible. We value your feedback and will make every effort to resolve any issues you may have.

Our dedicated customer support team will work closely with you to understand the problem and find an appropriate solution. This may involve offering a replacement product, making necessary repairs, or exploring alternative options to address your concerns. We aim to provide exceptional service and ensure that you are ultimately satisfied with your experience.

We appreciate your understanding of our return policy and encourage you to reach out to us with any questions or issues. Your satisfaction is our top priority, and we will go above and beyond to address any problems that may arise. Thank you for choosing our products and giving us the opportunity to serve you.