FAQ
PRODUCT
We create a variety of unique keepsake jewelry, including breast milk jewelry, baby hair keepsakes, umbilical cord jewelry, cremation ashes pieces, dried flower jewelry for weddings or funerals, placenta keepsakes, and jewelry incorporating animal fur or baby footprints.
We deeply respect the trust our clients place in us. While DNA testing is the only way to guarantee proof, we take extreme care in handling the materials you send. Since 2019, our reputation has been built on integrity and high-quality craftsmanship.
Every piece is unique due to natural variations in materials like breast milk. The composition and color will vary, making your keepsake one-of-a-kind and a true reflection of your personal journey.
Your materials are professionally preserved, solidified into powder or other forms, and then combined with high-quality resin. Our artisans craft each piece by hand to ensure its durability and beauty.
Yes! We love bringing unique ideas to life. Share your vision with us, and weβll collaborate with you to create a truly personalized keepsake.
Our "Three Steps to Perfection" process ensures your design is exactly what you want:
1.Share your ideas and design preferences.
2.Weβll provide a digital CAD design based on your input, allowing you to review and suggest adjustments.
3.Once finalized, we will craft your jewelry. Any additional changes after this step may incur extra charges.
U.S. and Canada customers:
We provide a leak-proof container, clear instructions, and a pre-paid padded return envelope for easy shipping.
International customers:
You will receive the container and instructions, but return shipping costs must be covered by you.
Yes, fresh, frozen, or stored breast milk is acceptable.
No. Our storage containers are treated to keep the milk stable during transit, regardless of its age.
We require 10ml of breast milk to create a keepsake.
Yes, we can store any leftover preserved materials for up to one year, allowing you to order additional keepsakes in the future.
We use UV-resistant resin to maintain the jewelryβs appearance. While a creamy or ivory hue may develop over time due to natural aging, it will not turn yellow.
Our pieces are designed to last, but like all fine jewelry, they require proper care to maintain their beauty and longevity.
Avoid exposure to chemicals, high heat, or moisture.
Remove the jewelry before swimming, showering, or engaging in vigorous activities.
Clean gently with a soft cloth and mild soap. Avoid harsh cleaners.
Keep your jewelry in the provided flannel pouch or storage box. Avoid contact with rubber materials.
With proper care, your keepsake jewelry is designed to last a lifetime.
Visit a jeweler for the most accurate sizing, or use the sizing guide available on our website.
Our stones are crafted using premium UV-resistant resin to ensure durability and color stability. Over time, it is natural for resin to develop a soft, creamy ivory hue due to exposure to light and air. However, it will not turn yellow. Proper care is essential for maintaining your jewelry's longevity, so we encourage you to follow the care instructions provided with your purchase.
We recommend occasional wear. While our stones are scratch-resistant, they are not scratch-proof and may be sensitive to sunlight, moisture, or friction.
Shipping & Delivery
Our standard processing time for keepsake jewelry is 4 to 6 weeks from the date we receive your materials (breast milk, ashes, hair, or placenta). For more intricate or complex designs, processing may take up to 8 weeks.
Yes, we provide free shipping for large domestic orders. Check your cart for the latest shipping promotions.
Yes! Choose our Rush Turnaround option for an additional fee, and we will prioritize your order, shipping it within 4 weeks of receiving your materials.
Yes, we ship worldwide. We provide a storage container, instructions, and return packaging, but international customers are responsible for return shipping costs.
Yes, customers are responsible for any applicable import duties, taxes, or VAT charged by their country. These fees are not included in the product price or shipping cost and must be paid upon delivery if required by your local customs office.
Payments
We accept all major and secure payment methods to ensure a safe and convenient transaction. You can pay using: Credit/Debit Cards, PayPal, Google Pay, Apple Pay and other available methods.
Returns & Refunds
1. Sterling Silver Jewelry
Within 24 hours of placing the order:
Free changes or cancellations allowed, including:
- Ring size adjustment
- Color change
- Engraving modification
- Birthstone change
- Style change
After 24 hours:
β«Β Order cancellation:
- If the jewelry is still resaleable (e.g., no engraving), cancellation is allowed with a 10% processing fee.
- If the jewelry is no longer resaleable (e.g., engraved), a 40% cancellation fee will be charged.
β«Β Order modifications (ring size, color, engraving, birthstone):
- A 15% modification fee applies.
Β
2. Solid Gold / Platinum Jewelry
Within 24 hours of placing the order:
Free changes or cancellations allowed, including:
- Ring size adjustment
- Color change
- Engraving modification
- Birthstone change
- Style change
After 24 hours:
β«Β Order cancellation:
- A 40% cancellation fee will be charged regardless of resale condition.
β«Β Order modifications (ring size, color, engraving, birthstone):
- A 30% modification fee applies.
Warranty Policy
At Love Catcher, each piece of jewelry is crafted with care, precision, and meaning.
Our warranty is designed to protect you against manufacturing-related issues, while also reflecting the nature of fine and keepsake jewelry.
Keepsake Jewelry Disclaimer
Breastmilk and ashes jewelry are handcrafted and inherently unique.
Natural variations in appearance do not constitute defects.
Warranty Review Process
Customers must submit a service request with photos or videos for review.
If the issue is determined to be a manufacturing defect, Love Catcher will provide a prepaid return shipping label.
Submission does not guarantee warranty approval.
Shipping & Service
For approved warranty cases, Love Catcher covers return shipping.
For non-warranty cases, customers are responsible for shipping and service costs.
Care Beyond Warranty
This warranty is separate from the Care+ Maintenance Program, which provides ongoing care beyond the warranty period.
A Final Note
Love Catcher jewelry is made to be worn, cherished, and lived in.
Thoughtful care ensures your piece can accompany you through many meaningful moments.
Sterling Silver Jewelry: 1-year limited warranty
Gold Jewelry (10K / 14K / 18K) & Platinum Jewelry: 2-year limited warranty
The warranty period begins on the date your jewelry is delivered
This limited warranty covers manufacturing defects under normal wear, including:
β’ Structural defects in the metal (breakage, cracking, or abnormal deformation)
β’ Loose or missing stones caused by setting defects
β’ Defects in resin-based keepsake stones not caused by external force
If a covered issue is confirmed, Love Catcher will, at its discretion, repair or replace the affected piece.
This warranty does not cover:
β’ Normal wear and tear, including scratches and metal patina
β’ Gradual wear of protective coatings
β’ Damage caused by chemicals, cleaning agents, alcohol, or cosmetics
β’ Damage from impact, misuse, improper storage, or accidents
β’ Unauthorized repairs or alterations
β’ Changes from prolonged exposure to water, heat, or sunlight
Caring for and Maintaining Your Jewelry
Yes. Love Catcher jewelry is designed to be part of your daily life.
To extend the longevity of your piece and protect the memories it holds, we recommend removing your jewelry during:
β’ Showering, bathing, or swimming
β’ Cleaning or household chores
β’ Activities involving chemicals, chlorine, or heavy impact
These small habits help preserve both the keepsake stone and the metal setting over time.
Our keepsake stones are finished with a professional surface coating that enhances durability and resistance to everyday moisture, such as handwashing or light splashes.
However, prolonged or repeated exposure to water, soaps, or cleaning agents may gradually wear protective layers.
To extend the life of your jewelry, we recommend removing it before bathing or swimming.
We recommend removing your jewelry before:
β’ Showering or bathing
β’ Swimming (including pools and hot tubs)
β’ Household cleaning
This is a general best practice for fine jewelry and especially important for keepsake pieces.
To gently clean your jewelry:
β’ Use the high-quality jewelry polishing cloth provided with your order
β’ Lightly wipe the surface without pressure
β’ Make sure the piece is completely dry before storing
Please do not use ultrasonic cleaners, abrasive materials, or strong jewelry cleaners on keepsake stones.
When not worn, we recommend storing your jewelry:
β’ In the luxury velvet jewelry box provided by Love Catcher
β’ Away from direct sunlight, heat, and humidity
β’ Separately from other jewelry to avoid friction
Proper storage helps preserve both beauty and meaning.
Keepsake jewelry is thoughtfully crafted for durability, but it is also deeply personal.
With mindful care, your piece can remain a lasting companion through many chapters of life.
Our jewelry is not meant to be hidden awayβitβs meant to be lived in.
Thoughtful care simply ensures it can stay with you longer.