Can I Request a Photo of the Finished Jewelry Before It Ships?
Yes, you absolutely can. We want to ensure your keepsake fits exactly to your tastes before it makes its journey home to you.
If you would like a preview of the finished jewelry before it ships, please email our customer service team at ruby@Love Catcheronline.com, and they will be happy to assist you. Once your piece is complete, our team will take a clear, high-quality photograph of your finished jewelry and email it directly to you for your review.
When should I submit my request for a photo preview?
To ensure our artisans know to take a photograph before your order enters our secure packaging phase, please submit your request as early as possible. Ideally, you should email us right after placing your order, or within 24 hours of receiving your order confirmation.
Will requesting a photo preview delay my shipping time?
It can slightly alter the timeline. When we send your photo preview, we hold the shipment until you give us the green light. To avoid any unnecessary delays, we recommend keeping a close eye on your inbox so you can review the image and reply with your approval as promptly as possible.
What happens if I want a change after seeing the photo?
If you notice any discrepancies or have a concern regarding personalization details upon reviewing your photo, please reply to the email immediately. Our customer service and artisan teams will review your original order specifications and work closely with you to address any issues before the package is sealed.
Keep in mind that, depending on the change(s) you want to make, it may require additional fees and delays in our shipping timeline.
Can I request previews at multiple stages of production?
Because our crafting process requires precise, focused care from our artisans, we are only able to provide a single photograph of the fully completed, finished jewelry piece prior to dispatch. This allows us to maintain a secure and efficient workflow while still offering you a final look.
Related Questions
How will I know when my jewelry has shipped?
Can I update my shipping address after approving my photo preview?
What packaging does the jewelry arrive in?
Who should I contact if I have questions about my design before production begins?
Can I get an update on my order status?