Can I Change the Color or Design of My Order After Sending Back the Breastmilk Kit?
At Love Catcher, we want your jewelry piece to be exactly what you envisioned. So, if you decide you would like to adjust your order at some point, please let us know as soon as possible. If production on your keepsake has not yet started, we may be able to accommodate changes to your chosen color or design.
Keep in mind that certain design changes may require additional fees or result in delays in our production and shipping timelines. Once our artisans begin crafting your jewelry, the design is finalized and cannot be altered.
How do I know if my order has entered production?
Our team will send you an email once your material(s) arrive safely at our studio and another update when your piece officially enters the production stage. If you want to make a change, it is necessary to contact us immediately upon receiving the material arrival confirmation, before crafting begins.
What should I do if I want to request a change?
Please reach out directly to our support team via our official contact page, our customer service team at ruby@Love Catcheronline.com, or reply to your order confirmation email. To help us assist you quickly, include your order number, full name, and the specific design or color changes you are hoping to make.
Why do some design changes incur additional fees?
Certain modifications require different base materials, alternative settings, or extra artisan labor that alters the original cost of creation. If your requested change involves a price difference, our team will provide a clear breakdown of any additional fees before updating your order.
Will modifying my design change my delivery date?
Potentially, yes. Altering your design or color selection can require us to source different materials or adjust our studio queue. We will always communicate any expected delays in your production and shipping timeline when discussing your requested changes.
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