Can I Resend Materials if They Were Lost or Damaged in Transit?
Yes. If there was an issue with the shipment of your inclusions, please contact us immediately. Our team will look into the tracking details and guide you through the process of resending your materials or exploring replacement options. We recommend always keeping a small reserve of your inclusions at home whenever possible, just to ensure peace of mind during the shipping process.
What should I do if my tracking status stops updating?
If your shipping carrier shows no movement for several business days, contact Love Catcher support right away. We can help verify if the package arrived safely at our facility but missed a scan, or we can assist you in initiating a carrier investigation.
How can I safely package my materials to prevent damage?
To protect your inclusions, secure them in a sealed, leak-proof container or double-bag them in heavy-duty ziplock bags. Place them inside a padded bubble mailer or a sturdy small box to shield them from sorting machines.
Do I need to pay for shipping again if I have to resend materials?
When you contact our support team about a transit issue, we will evaluate the situation and provide clear instructions on shipping arrangements and any potential costs or waivers for your replacement delivery.
Will my jewelry order be canceled if my materials are lost?
No, we will not automatically cancel your order. We keep your project open and active while working closely with you to arrange for a new shipment of materials so we can successfully create your keepsake.
Can I track the shipment of my replacement kit (if I need one)?
Yes. Once our team processes your request and dispatches your replacement collection kit, you will receive an automated shipping confirmation email. This email will include a tracking link so you can monitor its journey directly to your doorstep.
Related Questions
How much of each material do I need to send for my jewelry?
How can I track the arrival of my inclusions at your studio?
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What happens to the leftover materials after my piece is crafted?
Can I send materials without using your breastmilk kit?