FAQ

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PRODUCT

We create a variety of unique keepsake jewelry, including breast milk jewelry, baby hair keepsakes, umbilical cord jewelry, cremation ashes pieces, dried flower jewelry for weddings or funerals, placenta keepsakes, and jewelry incorporating animal fur or baby footprints.

We deeply respect the trust our clients place in us. While DNA testing is the only way to guarantee proof, we take extreme care in handling the materials you send. Since 2019, our reputation has been built on integrity and high-quality craftsmanship.

Every piece is unique due to natural variations in materials like breast milk. The composition and color will vary, making your keepsake one-of-a-kind and a true reflection of your personal journey.

Your materials are professionally preserved, solidified into powder or other forms, and then combined with high-quality resin. Our artisans craft each piece by hand to ensure its durability and beauty.

Yes! We love bringing unique ideas to life. Share your vision with us, and we’ll collaborate with you to create a truly personalized keepsake.

Our "Three Steps to Perfection" process ensures your design is exactly what you want:

1.Share your ideas and design preferences.

2.We’ll provide a digital CAD design based on your input, allowing you to review and suggest adjustments.

3.Once finalized, we will craft your jewelry. Any additional changes after this step may incur extra charges.

U.S. and Canada customers:
We provide a leak-proof container, clear instructions, and a pre-paid padded return envelope for easy shipping.
International customers:
You will receive the container and instructions, but return shipping costs must be covered by you.

Yes, fresh, frozen, or stored breast milk is acceptable.

No. Our storage containers are treated to keep the milk stable during transit, regardless of its age.

We require 10ml of breast milk to create a keepsake.

Yes, we can store any leftover preserved materials for up to one year, allowing you to order additional keepsakes in the future.

We use UV-resistant resin to maintain the jewelry’s appearance. While a creamy or ivory hue may develop over time due to natural aging, it will not turn yellow.

Our pieces are designed to last, but like all fine jewelry, they require proper care to maintain their beauty and longevity.

Avoid exposure to chemicals, high heat, or moisture.

Remove the jewelry before swimming, showering, or engaging in vigorous activities.

Clean gently with a soft cloth and mild soap. Avoid harsh cleaners.

Keep your jewelry in the provided flannel pouch or storage box. Avoid contact with rubber materials.

With proper care, your keepsake jewelry is designed to last a lifetime.

Visit a jeweler for the most accurate sizing, or use the sizing guide available on our website.

Our stones are crafted using premium UV-resistant resin to ensure durability and color stability. Over time, it is natural for resin to develop a soft, creamy ivory hue due to exposure to light and air. However, it will not turn yellow. Proper care is essential for maintaining your jewelry's longevity, so we encourage you to follow the care instructions provided with your purchase.

We recommend occasional wear. While our stones are scratch-resistant, they are not scratch-proof and may be sensitive to sunlight, moisture, or friction.

Shipping & Delivery

Our standard processing time for keepsake jewelry is 4 to 6 weeks from the date we receive your materials (breast milk, ashes, hair, or placenta). For more intricate or complex designs, processing may take up to 8 weeks.

Yes, we provide free shipping for large domestic orders. Check your cart for the latest shipping promotions.

Yes! Choose our Rush Turnaround option for an additional fee, and we will prioritize your order, shipping it within 4 weeks of receiving your materials.

Yes, we ship worldwide. We provide a storage container, instructions, and return packaging, but international customers are responsible for return shipping costs.

Yes, customers are responsible for any applicable import duties, taxes, or VAT charged by their country. These fees are not included in the product price or shipping cost and must be paid upon delivery if required by your local customs office.

Payments

We accept all major and secure payment methods to ensure a safe and convenient transaction. You can pay using: Credit/Debit Cards, PayPal, Google Pay, Apple Pay and other available methods.

Returns & Refunds

1. Sterling Silver Jewelry

Within 24 hours of placing the order:

Free changes or cancellations allowed, including:
- Ring size adjustment
- Color change
- Engraving modification
- Birthstone change
- Style change

After 24 hours:

▫ Order cancellation:
- If the jewelry is still resaleable (e.g., no engraving), cancellation is allowed with a 10% processing fee.
- If the jewelry is no longer resaleable (e.g., engraved), a 40% cancellation fee will be charged.


▫ Order modifications (ring size, color, engraving, birthstone):
- A 15% modification fee applies.

 

2. Solid Gold / Platinum Jewelry

Within 24 hours of placing the order:

Free changes or cancellations allowed, including:
- Ring size adjustment
- Color change
- Engraving modification
- Birthstone change
- Style change

After 24 hours:

▫ Order cancellation:
- A 40% cancellation fee will be charged regardless of resale condition.

▫ Order modifications (ring size, color, engraving, birthstone):
- A 30% modification fee applies.

Warranty Policy

All our jewelry pieces come with a warranty covering manufacturing defects within the following periods:

*Silver jewelry: 1-year warranty



*Solid gold and platinum jewelry: 2-year warranty

This warranty does not cover normal wear and tear, accidental damage, or improper care.

Caring for and Maintaining Your Jewelry

How do I care for my jewelry?

1. Keep it away from chemicals, chlorine, and bleach.

2. Keep it dry; avoid wearing it while showering, bathing, or swimming.

3.Keep it away from excessive exposure to air or sunlight.

4.Treat it delicately; DO NOT wear it daily.

 

How do I store my jewelry?

1. Store it in the flannel pouch or jewelry storage box provided.

2. Avoid contact with rubber bands or other rubber products.

 

How do I clean my jewelry?

Use a small amount of jewelry cleaner on a soft cloth and gently rub the jewelry several times. Then rinse it thoroughly in warm water and dry it carefully.

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