FAQ
PRODUCT
We create a variety of unique keepsake jewelry, including breast milk jewelry, baby hair keepsakes, umbilical cord jewelry, cremation ashes pieces, dried flower jewelry for weddings or funerals, placenta keepsakes, and jewelry incorporating animal fur or baby footprints.
We deeply respect the trust our clients place in us. While DNA testing is the only way to guarantee proof, we take extreme care in handling the materials you send. Since 2019, our reputation has been built on integrity and high-quality craftsmanship.
Every piece is unique due to natural variations in materials like breast milk. The composition and color will vary, making your keepsake one-of-a-kind and a true reflection of your personal journey.
Your materials are professionally preserved, solidified into powder or other forms, and then combined with high-quality resin. Our artisans craft each piece by hand to ensure its durability and beauty.
Yes! We love bringing unique ideas to life. Share your vision with us, and we’ll collaborate with you to create a truly personalized keepsake.
Our "Three Steps to Perfection" process ensures your design is exactly what you want:
1.Share your ideas and design preferences.
2.We’ll provide a digital CAD design based on your input, allowing you to review and suggest adjustments.
3.Once finalized, we will craft your jewelry. Any additional changes after this step may incur extra charges.
U.S. and Canada customers:
We provide a leak-proof container, clear instructions, and a pre-paid padded return envelope for easy shipping.
International customers:
You will receive the container and instructions, but return shipping costs must be covered by you.
Yes, fresh, frozen, or stored breast milk is acceptable.
No. Our storage containers are treated to keep the milk stable during transit, regardless of its age.
We require 10ml of breast milk to create a keepsake.
Yes, we can store any leftover preserved materials for up to one year, allowing you to order additional keepsakes in the future.
We use UV-resistant resin to maintain the jewelry’s appearance. While a creamy or ivory hue may develop over time due to natural aging, it will not turn yellow.
Our pieces are designed to last, but like all fine jewelry, they require proper care to maintain their beauty and longevity.
Avoid exposure to chemicals, high heat, or moisture.
Remove the jewelry before swimming, showering, or engaging in vigorous activities.
Clean gently with a soft cloth and mild soap. Avoid harsh cleaners.
Keep your jewelry in the provided flannel pouch or storage box. Avoid contact with rubber materials.
With proper care, your keepsake jewelry is designed to last a lifetime.
Visit a jeweler for the most accurate sizing, or use the sizing guide available on our website.
Our stones are crafted using premium UV-resistant resin to ensure durability and color stability. Over time, it is natural for resin to develop a soft, creamy ivory hue due to exposure to light and air. However, it will not turn yellow. Proper care is essential for maintaining your jewelry's longevity, so we encourage you to follow the care instructions provided with your purchase.
We recommend occasional wear. While our stones are scratch-resistant, they are not scratch-proof and may be sensitive to sunlight, moisture, or friction.
Shipping & Delivery
Our standard processing time for keepsake jewelry is 4 to 6 weeks from the date we receive your materials (breast milk, ashes, hair, or placenta). For more intricate or complex designs, processing may take up to 8 weeks.
Yes, we provide free shipping for large domestic orders. Check your cart for the latest shipping promotions.
Yes! Choose our Rush Turnaround option for an additional fee, and we will prioritize your order, shipping it within 4 weeks of receiving your materials.
Yes, we ship worldwide. We provide a storage container, instructions, and return packaging, but international customers are responsible for return shipping costs.
Payments
We accept all major and secure payment methods to ensure a safe and convenient transaction. You can pay using: Credit/Debit Cards, PayPal, Google Pay, Apple Pay and other available methods.
Returns & Refunds
Within 24 Hours of Placing Your Order
Order modifications:
Changes are free of charge within 24 hours, provided production has not yet begun. This includes:
- Ring size
- Metal color
- Engraving
- Birthstone
- Style changes
Order cancellation:
Orders may be cancelled within 24 hours, provided production has not yet begun. Because payment processing and currency-related transaction fees charged at the time of purchase are non-refundable to us, the following amount will be deducted from the refund:
- U.S. orders: 3%
- International orders: 5%
The remaining balance will be refunded to the original payment method.
After 24 Hours
1. Sterling Silver Jewelry
Order cancellation:
- If the jewelry is still resaleable (e.g., no engraving), a 10% cancellation fee applies.
- If the jewelry has been personalized or is no longer resaleable (e.g., engraved), a 40% cancellation fee applies.
Order modifications:
- A 15% modification fee applies to changes such as ring size, color, engraving, birthstone, or style.
2. Solid Gold / Platinum Jewelry
Order cancellation:
- A 40% cancellation fee applies.
Order modifications:
- A 30% modification fee applies to changes such as ring size, color, engraving, birthstone, or style.
Warranty Policy
At Love Catcher, each piece of jewelry is handcrafted with care, precision, and meaning.
Our limited warranty protects against manufacturing and workmanship defects under normal use. It does not cover normal wear and tear, accidental damage, or damage resulting from improper care or external force.
Because breast milk, ashes, hair, flowers, and other keepsake materials are naturally unique, variations in color, texture, pattern, and appearance are part of the handcrafted nature of the jewelry and are not considered defects.
Sterling Silver Jewelry: 1-year limited warranty
Gold Jewelry (10K / 14K / 18K) & Platinum Jewelry: 2-year limited warranty
The warranty period begins on the date your jewelry is delivered.
This limited warranty covers confirmed manufacturing or workmanship defects under normal use, including:
- Structural defects in the metal caused by a manufacturing or workmanship issue
- Loose or missing stones caused by a setting defect
- Manufacturing defects affecting resin-based keepsake stones
- Other workmanship issues confirmed by Love Catcher after evaluation
If a covered issue is confirmed, Love Catcher will, at its discretion, repair, replace the affected component, or replace/remake the piece when necessary.
This warranty does not cover:
- Normal wear and tear, including scratches, dents, and metal patina
- Gradual wear, fading, or loss of plating or protective coatings
- Discoloration or staining caused by cosmetics, perfume, lotion, alcohol, chemicals, cleaning products, or other external substances
- Damage caused by impact, crushing, bending, pulling, snagging, misuse, accidents, or improper storage
- Bent or misshapen rings caused by external pressure or force
- Broken chains or components caused by pulling, snagging, or external force
- Loose or missing stones resulting from impact, snagging, bent settings, or other external damage
- Damage caused by prolonged or repeated exposure to water, heat, sunlight, chlorine, soaps, or cleaning agents
- Unauthorized repairs, resizing, or alterations
- Natural variations in handcrafted keepsake stones
If you experience an issue with your jewelry, please contact us with your order number and photos or videos showing the problem.
Our team will review the jewelry and the nature of the damage to determine whether the issue is covered under warranty. In some cases, the jewelry may need to be returned to us for inspection before a final determination can be made.
Being within the warranty period does not automatically mean that damage is covered under warranty.
If a manufacturing or workmanship defect is confirmed, we will arrange the appropriate repair or replacement.
For approved warranty cases, Love Catcher will cover reasonable return shipping costs or provide a prepaid return shipping label where available.
For issues not covered under warranty, we may still be able to repair or restore your jewelry. Any applicable repair and shipping costs will be provided for your approval before service begins.
Caring for and Maintaining Your Jewelry
Yes. Love Catcher jewelry is designed to be enjoyed regularly and to be part of your everyday life.
Like other fine and keepsake jewelry, however, it should be removed during activities that may expose it to prolonged water, chemicals, friction, or heavy impact.
To help protect your jewelry, we recommend removing it before showering, bathing, swimming, cleaning, exercising, or other activities that may put stress on the piece.
Our keepsake jewelry is water-resistant, but not waterproof.
Occasional contact with water, such as light splashes during handwashing, should not normally cause damage. However, repeated or prolonged exposure to water, soap, chlorine, cleaning products, or other chemicals may gradually affect the protective coating and keepsake stone.
We recommend removing your jewelry before showering, bathing, swimming, or cleaning.
We recommend removing your jewelry before:
- Showering or bathing
- Swimming, including pools and hot tubs
- Household cleaning
- Exercise or activities involving heavy impact
- Using chemicals or cleaning products
These precautions are especially important for keepsake jewelry because the piece contains handcrafted resin-based elements.
To gently clean your jewelry:
- Use the jewelry polishing cloth provided with your order
- Wipe the surface gently without excessive pressure
- Make sure the piece is completely dry before storing
Please do not use ultrasonic cleaners, abrasive materials, alcohol, or strong jewelry cleaners on keepsake stones.
When not worn, we recommend storing your jewelry:
- In the jewelry box provided by Love Catcher
- Away from direct sunlight, heat, and humidity
- Separately from other jewelry to help prevent scratching and friction
Proper storage will help protect both the metal and your keepsake stone.
Keepsake jewelry is carefully handcrafted for durability, but the resin-based keepsake stone requires a little more care than many traditional gemstones.
Avoiding prolonged water exposure, chemicals, heavy impact, and unnecessary friction will help keep your jewelry beautiful for years to come.
Your jewelry is not meant to be hidden away—it is made to be worn, cherished, and lived in.
A little thoughtful care will help it stay with you through many meaningful moments.