Can I Get Another Breastmilk Collection Kit if I Lose One?
Yes. If your breastmilk collection kit is lost, misplaced, or accidentally damaged, please contact our customer care team as soon as possible to request a replacement. We want to ensure your milk is collected and shipped safely to our studio.
Please note that while we are happy to send a replacement, a fee may apply depending on your location to cover the cost of the secondary kit and additional shipping logistics. Once you reach out, we will provide the exact details for your region and get a new kit dispatched to you promptly.
What should I do if I accidentally receive two collection kits?
If you happen to receive a duplicate collection kit in the mail due to a system or shipping anomaly, please use just one kit to package your breastmilk. You can simply disregard or discard the duplicate kit. There is no need to mail the extra components back to our studio.
What happens if I already sent my samples back using both kits?
If you accidentally filled and sent both collection kits back to us, please do not worry. Our studio team tracks every incoming package carefully. Once both kits arrive at our facility, we will safely combine them into your single order so that all your provided inclusions are accounted for during production.
How long do I have to return my collection kit once it arrives?
We encourage you to return your filled collection kit whenever you feel ready. Because breastmilk goes through a specialized preservation process upon arrival at our studio, there is no strict expiration date on the kit itself. Take your time to follow the included instructions comfortably.
Can I track the shipment of my replacement kit?
Yes. Once our team processes your request and dispatches your replacement collection kit, you will receive an automated shipping confirmation email. This email will include a tracking link so you can monitor its journey directly to your doorstep.
Related Questions
How much breastmilk is required for a single keepsake jewelry piece? How do I send in my breastmilk sample?
What is the best way to store my breastmilk before the kit arrives?
Can I send expired or previously frozen breastmilk in my collection kit?
How will I know when my collection kit has safely arrived at your studio?
How durable is breastmilk jewelry?