How Will I Know When My Jewelry Has Shipped?
The moment your personalized piece is carefully packaged and leaves our studio, you will receive an automated email containing your tracking information. This notification allows you to follow your keepsake's journey right to your doorstep.
If you do not see this message within your inbox after your expected production window, please check your spam or junk folder. Occasionally, email filters can route our shipping notifications there. We highly recommend adding our email address to your safe senders list to ensure you receive all future updates.
Can I change my delivery address after placing an order?
If you realize your shipping address is incorrect, please reach out to our support team immediately. We can easily update your delivery details as long as your jewelry is still in the production phase. However, once you receive your shipping confirmation email and a tracking number has been generated, we are unable to alter the destination.
What should I do if my tracking status hasn’t updated?
It is completely normal for a tracking link to show no movement for the first 24 to 48 hours after you receive your shipping email. Postal carriers must scan the package at their initial sorting facility before updates appear online. If your tracking status remains stalled for more than five business days, please contact us so we can look into it for you.
Why did I receive a tracking number but my package hasn't moved?
When we print your shipping label, our system automatically generates your tracking number and sends you an email. This means your keepsake is safely packed and awaiting pickup from our carrier. Movement will reflect on the tracking link as soon as the carrier collects and scans the shipment.
How can I track my package if I deleted my shipping email?
Do not worry if you accidentally misplaced or deleted your shipping notification. You can view your tracking details at any time by logging into your Love Catcher account and visiting your order history page. Alternatively, you can contact our team with your order number, and we will gladly resend the link.
Related Questions
How long does the design and production process typically take?
Do you require a signature upon delivery for high-value keepsakes?
What steps should I take if my package is marked as delivered but I cannot find it?
Do you offer expedited or overnight shipping options for urgent gifts?
Can I have multiple orders combined into one shipment?