Once we receive your order, we will mail you a breast milk collection kit with everything you need to collect 10 ml of breastmilk. 

The kit typically arrive within a few business days in the US, Canada, Australia and Germany. Delivery to other countries may take longer.

For order in the US, we will email you a prepaid return label once the collection kit is delivered.

For all other countries, please check your email for return instructions. 

The turnaround time varies, typically between 6-8 weeks after we receive your breast milk. Please contact us before you place the order if you need more accurate estimate process time. 

For orders in the US, Canada and Australia ONLY - Once we receive your order, we will mail you a cremation ash collection kit with everything you need to collect around 1/4 teaspoon of ashes. The kit typically arrive within a few business days.

For all other countries - We WILL NOT send a collection kit, you'll need to send us 1/4 teaspoon of fine granulated ashes.

For order in the US, we will email you a prepaid return label once the collection kit is delivered.

For all other countries, please check your email for return instructions.

The turnaround time varies, typically between 6-8 weeks after we receive your breast milk. 

Please contact us before you place the order if you need more accurate estimate process time. 

Once we receive your order, we will email you a step-by-step instruction with our mailing address. Please send us some dried flowers to the address provided.

The turnaround time varies, typically between 6-8 weeks after we receive the hair. Please contact us before you place the order if you need more accurate estimate process time. 

Please email us a photo of the handprint / footprint you wish to engrave at help@lovecatcheronline.com. 

The turnaround time varies, typically between 6-8 weeks after we receive the hair. Please contact us before you place the order if you need more accurate estimate process time. 

Once we receive your order, we will email you a step-by-step instruction with our mailing address. Please send us a small handful of hair/fur, the softer it is, the easier it will be for us to make the shape. If we receive the hair and find that it is not soft enough to make the shape you want, we will contact you to discuss a solution.

The turnaround time varies, typically between 6-8 weeks after we receive the hair. Please contact us before you place the order if you need more accurate estimate process time. 

Get a obligation free quotation by filling out this form. You provide us with the design and we will send you a quote within 5-7 days.

After placing the order, we will send you the CAD drawing of the product for confirmation within 1-3 business days. You will have the option to request modifications. Once you confirm the CAD drawings, we will begin the production process.

We will email you a step-by-step instruction to send us your materials. Please refer to the order confirmation email for the exact procedure.

The turnaround time varies, typically between 6-8 weeks after we receive the hair. Please contact us before you place the order if you need more accurate estimate process time.