Can I Choose a Specific Shimmer/Color Mix or Give Input on How Visible the Ashes Will Be?
Yes, absolutely. We want your keepsake to be as unique as the memory it holds. If you do not see your desired color option available in our standard selection, you can choose to mix colors or add specific shimmers to create a custom look.
Additionally, we provide a section on the product order page where you can specify how visible you want the ashes to be within your jewelry piece—whether you prefer them to be invisible, semi-visible, or fully visible.
To request a custom color mix or specify visibility preferences, simply leave detailed notes in the designated field on the checkout page or within your inclusion form. Our artisans review every note and will do their absolute best to accommodate your requests.
What should I include in the checkout notes for a custom color mix?
When requesting a unique blend, please be as descriptive as possible. Specify the primary color you want, any secondary tones you would like mixed in, and whether you prefer a subtle hint of shimmer or a more vibrant, sparkling effect.
How do I indicate my preference for ash visibility?
On the order page, you will find options to select your preferred visibility level. You can also use the inclusion form to clarify if you want the ashes to stand out as a central feature, be evenly scattered throughout the piece, or remain largely hidden beneath the color and shimmer.
Can I change my design notes after submitting my order?
Because our artists begin preparing for your piece early in the process, we ask that you finalize your color and visibility choices on your checkout page or inclusion form. If you make a mistake, please contact our customer care team as soon as possible, but changes cannot be guaranteed once production begins.
Will the final piece look exactly like the online photos?
While our artists follow your notes as closely as possible, please remember that every set of ashes is unique in color and texture. Because each piece is handcrafted, slight variations in how the ashes settle and how the colors blend are a natural, beautiful part of the personalization process.
Related Questions
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What types of shimmers and flakes are available for custom orders?
What types of base colors are available for selection?
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How should I care for and clean my personalized memorial resin jewelry?