Will I Need to Pay Import Duties (As an International Customer)?
For the vast majority of our customers, no, you will not need to pay import duties. We have strategically established local studios and optimized our shipping routes to eliminate unexpected fees upon delivery whenever possible.
Whether you will face additional charges depends entirely on your shipping destination:
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United Kingdom: Value-added tax (VAT) is already calculated and included at checkout. You will face no extra import charges on delivery.
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European Union: We ship all EU orders directly from our studio in Germany. Because of this, there are no import duties for any deliveries within the EU.
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Australia, Canada, and the USA: We operate dedicated local studios within each of these countries. Because your keepsake is crafted or handled regionally, import duties generally do not apply.
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Other International Destinations: If you are ordering from outside the UK, EU, US, Canada, or Australia, your package may be subject to your country's local import taxes, customs duties, or brokerage fees.
How can I check if my country charges customs fees?
If you reside outside our primary studio regions, your local customs office website is the best resource. Every nation sets its own thresholds and rates for personal imports.
Are customs fees included in the shipping cost?
No. Standard shipping fees cover the transportation of your jewelry from our studio to your address. Any local customs duties or handling fees are dictated by regional governments and are not collected by Love Catcher.
What happens if my package is held by customs?
If a package is held, your local postal service or customs agency will typically contact you via mail, email, or phone to arrange payment for any applicable local taxes so they can release your delivery.
Will my order be delayed by customs inspection?
While we fill out all international paperwork meticulously, customs border agencies occasionally select packages for routine inspections, which may add a few business days to the estimated delivery window.
Can you mark my order as a "gift" to avoid fees?
We are legally required to declare the true financial value and nature of all shipments on commercial customs forms, so we cannot mark commercial merchandise as a gift to avoid fees.
Related Questions
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How long does standard international shipping take?
Can I change my delivery address after my order has been placed?