What Is the Love Catcher Warranty Policy?
At Love Catcher, we understand that your personalized keepsake jewelry holds profound personal meaning. Each piece is crafted with the utmost care to help you hold your cherished memories close. To ensure your peace of mind, we stand behind the quality of our craftsmanship with a dedicated warranty policy.
All Love Catcher jewelry pieces come with a built-in warranty that protects your keepsake against manufacturing defects. The duration of your coverage depends on the precious metal you selected:
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Sterling Silver Jewelry: Covered by a 1-year warranty from the date of purchase.
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Solid Gold and Platinum Jewelry: Covered by a 2-year warranty from the date of purchase.
What does the Love Catcher warranty cover?
The warranty covers any flaws in the structural integrity or craftsmanship of the jewelry that result from the manufacturing process. This includes issues like loose settings, defective clasps, or structural weaknesses present at the time of delivery.
What is excluded from the warranty?
Because jewelry is worn daily, our warranty does not cover normal wear and tear, accidental damage (such as drops, impacts, or scratches), or damage caused by improper care. For example, exposure to harsh chemicals, perfumes, or swimming pools can compromise the metal and is not covered.
How do I make a warranty claim?
If you believe your keepsake has a manufacturing defect, please reach out to our Customer Care team. You will need to provide your original order number, a brief description of the issue, and clear photographs of the damage so our specialists can assess the piece.
Will Love Catcher repair or replace my jewelry?
Once our quality assurance team evaluates the item and confirms a manufacturing defect, we will either repair the piece or provide a replacement, depending on the nature of the damage. Our priority is ensuring you have a beautiful, lasting memorial.
Related Questions
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Can I have my Love Catcher piece resized or repaired by a local jeweler?
What should I do if my warranty has expired but my jewelry needs a repair?
Does the warranty cover the loss or theft of my keepsake jewelry?