Can I Track My Order or DIY Kit?
Yes, absolutely. Every finished order shipped from our studio includes comprehensive tracking. As soon as your personalized keepsake or memorial jewelry is beautifully packaged and handed over to our shipping carrier, we will automatically email you a shipping confirmation containing your tracking number. You can use this number to track your package directly to your doorstep.
Are breastmilk collection kits trackable?
Generally, they are not. To keep the process as simple and accessible as possible, our initial breastmilk and material collection kits are sent via standard mail. Because they travel through standard postal channels, they do not include tracking numbers.
How will I know when my breastmilk collection kit has shipped?
Even though standard mail doesn't provide step-by-step tracking, we will still keep you informed. You will receive an email notification from us the moment your collection kit is dispatched from our workshop so you know it is on its way to you.
What should I do if my collection kit doesn't arrive?
Standard mail can occasionally take a little longer than expected depending on your local postal service. If your collection kit hasn't arrived within the standard estimated delivery window for your area, please reach out to our customer care team, and we will happily arrange for a replacement kit to be sent out to you.
Can I track my package when I send my materials back to you?
We highly recommend opting for a trackable shipping service when you mail your precious materials or breastmilk back to our studio if you want to track where your sample is. While the initial kit we send you uses standard mail, choosing a tracked option for your return package ensures you can monitor its safe arrival at our workshop. Otherwise, we will let you know when we receive your materials.
Related Questions
How long does it take for a collection kit to arrive after ordering?
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Do you offer expedited or overnight shipping options for final orders?
How long does it take to receive my jewelry?