What if I Don’t Receive My Kit After Ordering?
If your collection kit has not arrived within our expected shipping windows, please do not worry. For orders within the United States and Canada, kits typically arrive within 2 weeks. International shipments generally take between 3–4 weeks to reach their destination.
If it has been longer than these estimated timelines since you received your initial shipping confirmation email, please reach out directly to our customer care team. We will immediately review your account, verify your shipping details, and assist you by tracking down the package or arranging a replacement kit so your custom creation stays on track.
How can I verify that my kit has actually shipped?
As soon as your collection kit leaves our facility, our system automatically generates a shipping confirmation. Please check the email address associated with your order for a message containing your unique tracking link. Be sure to check your spam or promotions folders if you do not see it in your main inbox within 48 hours of placing your order.
Can I update my delivery address after purchasing?
We try to process and dispatch collection kits as quickly as possible to avoid any delays in your jewelry creation. If you notice a mistake in your shipping address, please contact us immediately. While we can easily update the destination before the package leaves our facility, we unfortunately cannot alter the route once it is in the hands of the postal carrier.
What should I do if my kit arrives damaged?
Our kits are carefully packaged to ensure they arrive safely, but transit accidents can occasionally happen. If any components of your collection kit are broken, cracked, or missing when they arrive, please take a quick photo of the damage and send it to our support team. We will gladly dispatch a fresh kit to you right away.
Will the kit fit inside a standard mailbox?
Yes, our inclusion collection kits are specifically designed to be compact, lightweight, and streamlined. They are sized to fit easily inside standard home mailboxes or apartment mail slots, meaning you do not need to be at home to sign for the delivery.
Related Questions
How much material do I need to send back in the collection kit?
What is the step-by-step process for safely sealing my inclusions?
How long do I have to return my completed kit to the studio?
Will I receive a notification when my returned kit reaches Love Catcher?
Can I send materials from outside the U.S. or Canada?