Question 1

How Does It Work？

Accepted Answer

Creating your keepsake is simple. We'll guide you every step of the way—from placing your order to receiving your finished jewelry.📝 Step 1 — Place Your OrderChoose your jewelry and personalize it with:Metal colorBirthstonesEngravingStone effectsRing size (or choose "I'm Not Sure" if you need a ring sizer)📮 Step 2 — Send Your SamplesWe'll either send you a collection kit or provide mailing instructions, depending on your keepsake.✨ Step 3 — We Handcraft Your KeepsakeOnce your samples arrive at one of our workshops, our artisans begin creating your keepsake.Production typically takes 6–8 weeks after your samples are received. Rush production is available for selected designs.🎁 Step 4 — Receive Your KeepsakeYour jewelry is carefully inspected, packaged, and shipped with tracking.Most unused keepsake materials will be returned. For breast milk keepsakes, your processed breast milk powder will be securely stored for at least two years, allowing you to create additional keepsakes in the future.📧 We'll Keep You UpdatedWe'll email you when:📬 Sample Received✨ Crafting Started🚚 Order ShippedNeed Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 2

How Do I Send Samples？

Accepted Answer

After you place your order, we'll email you everything you need based on your keepsake.📧 Check Your EmailYou'll receive instructions for the next steps, including:Whether a collection kit will be sent (if applicable)How to prepare and send your samplesThe mailing address for your assigned workshop🌍 Where Should I Send My Samples?Whenever possible, your order will be assigned to the workshop closest to your location.We'll email you the correct mailing address after your order is placed.📬 What Happens Next?Once your samples arrive, we'll confirm their safe arrival and begin crafting your keepsake.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 3

How Long Does It Take?

Accepted Answer

✨ Standard Production:       6–8 weeks after we receive your samples.⚡ Rush Production:      Typically completed within 4 weeks. In rare cases, production may take longer due to the complexity of the design or other unforeseen circumstances.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 4

Where Are Your Workshops?

Accepted Answer

Love Catcher operates workshops in:🇨🇦 Canada🇺🇸 United States🇩🇪 Germany🇦🇺 AustraliaWhenever possible, your order will be assigned to the workshop closest to you for faster and more convenient service.After you place your order, we'll email you the mailing address for your assigned workshop.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 5

Design Your Own Jewelry

Accepted Answer

Can't find exactly what you're looking for? We can create it together.🎨 Bring Your Idea to LifeShare your sketch, photo, inspiration image, or simply tell us your idea.You can also use AI tools like ChatGPT or Gemini to explore and refine your design before sending it to us.We'll turn your vision into a one-of-a-kind keepsake.✨ Personalize Every DetailCustomize your jewelry with:Style & metal colorBirthstones & engravingStone effectsKeepsake placementAnd moreNeed Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 6

Ring Sizing Guide

Accepted Answer

Use our ring size conversion chart below to find the correct size.❓I Don't Know My Ring Size💍 Option 1 — Ring SizerSelect "I'm Not Sure" when placing your order, and we'll send you a ring sizer set.📏 Option 2 — Visit a Local JewelerYou can also visit a local jewelry store to have your finger professionally measured.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 7

Birthstones & Stone Effects

Accepted Answer

Personalize your keepsake with meaningful birthstones and beautiful stone effects.💎 BirthstonesMost designs can be customized with one or more birthstones.🍼 Breast Milk Stone EffectsChoose your preferred finish:NaturalPearlOpal🩶 Ashes Stone EffectsAshes VisibilityChoose how visible you'd like your loved one's ashes to appear:Ashes Not VisibleSubtly Visible AshesClearly Visible Ashes✨ Decorative EffectsChoose from a variety of decorative effects and colors to create a truly unique keepsake.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 8

Shipping & Tracking

Accepted Answer

Once your keepsake is completed, it will be carefully packaged and shipped with tracking.📦 Order Updates & TrackingOpen the chat icon in the bottom-right corner of our website and tap Track.You can track your order using:Your order numberYour shipping tracking numberWe'll also send email updates throughout your order:📬 Sample Received✨ Crafting Started🚚 Order Shipped (with your tracking number)Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 9

Taxes & Duties

Accepted Answer

Enjoy worry-free international shopping.We take care of taxes and duties, so you can shop with confidence, no unexpected charges upon delivery.If you have any questions before placing your order, we're always happy to help.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 10

Order Changes & Modifications

Accepted Answer

Because every Love Catcher piece is handcrafted and personalized, order modifications are subject to the following policy.Within 24 HoursYou can change your order free of charge, including:Ring sizeMetal colorEngravingBirthstoneStyleAfter 24 HoursFor changes such as ring size, metal color, engraving, birthstones, or style:Sterling Silver: 15% modification feeSolid Gold & Platinum: 30% modification feePlease contact us as soon as possible if you'd like to make any changes. We'll do our best to help before your order is completed.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 11

Return & Refunds

Accepted Answer

Because every Love Catcher piece is handcrafted and personalized, our return policy is different from standard retail products.Within 24 HoursYou may cancel or modify your order free of charge.After 24 HoursSterling SilverCancellation10% processing fee if the jewelry is resaleable.40% cancellation fee if the jewelry is no longer resaleable (e.g. engraved).Modifications15% modification fee.Solid Gold & PlatinumCancellation40% cancellation fee.Modifications30% modification fee.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 12

Warranty

Accepted Answer

Every Love Catcher piece is backed by our Craftsmanship Warranty against manufacturing defects under normal wear.Warranty PeriodSterling Silver: 1-Year WarrantyGold (10K / 14K / 18K) & Platinum: 2-Year WarrantyWarranty begins on the date your jewelry is delivered.What's Covered?Manufacturing defectsLoose or missing stones caused by setting defectsDefects in keepsake stones not caused by external forceWhat's Not Covered?Normal wear and tearDamage caused by chemicals, cosmetics, or improper careDamage from impact, misuse, or accidentsUnauthorized repairs or alterationsIf you believe your jewelry has a manufacturing defect, please contact us with photos or videos for review.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 13

Lifetime Care Program

Accepted Answer

At Love Catcher, we believe every keepsake tells a unique life story.Our commitment doesn't end when your jewelry is delivered. We're here to care for your keepsake throughout its lifetime.❤️ Lifetime Care IncludesWhenever you need us, we're here to help with services including, but not limited to:Jewelry care & maintenance adviceRepair & restoration servicesRing resizing (selected designs)Creating additional keepsakes from your preserved breast milk powder (within the storage period)Lifetime customer supportAdditional services may be introduced as our Lifetime Care Program continues to grow.💍 More Than a WarrantyLifetime Care is more than a warranty.It's our promise to help you care for, restore, and preserve your keepsake for years to come.📌 Service InformationSome services may require a service fee, material cost, or shipping fee depending on the request.❤️ We're Always HereYour keepsake is made to last a lifetime.So is our commitment to you.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 14

Jewelry Care Guide

Accepted Answer

Love Catcher jewelry is designed to be worn and cherished every day.With proper care, your keepsake can remain beautiful for years to come.Everyday WearWe recommend removing your jewelry before:Showering or swimmingHousehold cleaningActivities involving chemicals, chlorine, or heavy impactCleaningUse the polishing cloth provided with your order.Wipe gently without applying pressure.Avoid ultrasonic cleaners, abrasive materials, or strong jewelry cleaners.StorageWhen not wearing your jewelry:Store it in the jewelry box provided.Keep it away from direct sunlight, heat, and humidity.Store separately from other jewelry to avoid scratches.Water ResistanceOur keepsake stones are finished with a protective coating that resists everyday moisture, such as handwashing or light splashes.However, we recommend removing your jewelry before bathing or swimming to help preserve its beauty over time.Need Help?📧 help@lovecatcheronline.com🟢 WhatsApp

Question 15

Customer Gallery & Reviews

Accepted Answer

See real keepsakes, customer photos, and verified reviews from families around the world.Explore our gallery for inspiration and discover how others have personalized their keepsakes.⭐ Read customer reviews and browse photos here:https://lovecatcheronline.com/pages/reviewsNeed Help?📧 help@lovecatcheronline.com🟢 WhatsApp

EXKLUSIVER SCHMUCK