How Do I Send My Sample(s) to You?
Sending your precious elements to Love Catcher is a straightforward and secure process. Depending on the type of keepsake you have ordered—whether it incorporates breastmilk, ashes, or hair—the collection and shipping methods will vary to ensure the utmost care. Once your order is placed, we will guide you through the exact steps required to package your elements and deliver them safely to one of our dedicated international studios.
What is the process for sending breastmilk?
After placing your order, we will send a specialized collection kit directly to your home. Once you are ready, simply place about 10 mL of breastmilk into the provided bag. Ensure it is sealed securely according to the instructions, and then return it to the studio address we provide.
How should I package and send ashes?
We do not provide a collection kit for ashes. After placing your order, you will receive comprehensive instructions via email outlining how to package them safely, along with the most appropriate studio address for your location. This allows you to secure the sample safely and send your ashes directly to us.
How do I prepare and mail hair samples?
To send hair, please place the sample into a small, clearly labeled ziplock bag featuring your order information. Because hair is lightweight and compact, a standard envelope is usually sufficient for shipping. Please mail this package directly to the specific studio address we provide in your post-purchase instructions.
Which studio location will process my sample?
Love Catcher operates multiple secure facilities to serve our global community efficiently. Depending on your geographical location, your sample may be processed through our studios in Canada, Germany, Australia, or the United States. We will always direct you to the location best suited for your order.
What should I do if I am currently traveling?
If you are traveling or planning to be away from home, please let us know before sending your elements. We can review your timeline and often recommend the most convenient studio and mailing option based on your specific travel plans to ensure your package arrives safely.
Related Questions
How much of each element do you require for a single piece of jewelry?
What happens to any leftover sample material after my keepsake is made?
How can I track the arrival and receipt of my package at your studio?
Can I combine multiple elements, such as hair and ashes, into one keepsake?