Do You Offer Free Shipping?
Yes! We provide free standard shipping for large domestic orders. Because shipping thresholds and carrier rates can occasionally shift, we recommend checking your shopping cart for the most up-to-date shipping promotions and minimum spend requirements before completing your purchase.
How do I qualify for free shipping?
To qualify, simply add your favorite personalized keepsakes to your cart. Once the total value of your items meets or exceeds the current domestic promotion threshold, the free shipping option will automatically apply at checkout. Please note that this offer is calculated based on the subtotal after any discounts have been applied and before taxes.
Can I upgrade to faster shipping?
Absolutely. If you need your memorial jewelry in time for a specific service, anniversary, or holiday, you can select an expedited shipping method during checkout. Please note that upgrading to premium or overnight shipping will waive the free shipping promotion, and standard expedited rates will apply.
Will international shipping take longer?
Yes, international orders will likely take longer to ship to our customers. For shipping your materials to us, we will provide a storage container, instructions, and return packaging, but international customers are responsible for return shipping costs.
For the orders, we will handle the processing at your convenience, so no need to worry about your jewelry piece(s), but keep in mind that international shipping may require additional fees and may take a few more weeks on top of our two processing timelines.
Can I cancel or return my order?
Yes and no. Due to the personalized nature of our products, cancellations and returns are only possible in cases of jewelry defects or errors on our part. If an issue related to these situations arises, please contact us as soon as possible, and we will promptly provide a replacement.
How long does free shipping take to arrive?
Orders shipped via our free domestic promotion utilize standard ground delivery. Because each piece of jewelry is personalized or custom-made, please allow for our standard production time (4-6 weeks) before your order ships. Once handed over to the carrier, standard delivery typically takes a few business days to arrive, depending on your location.
Related Questions
How long does it take to receive my jewelry?
What should I do if my package is delayed or lost?
How can I track the delivery of my keepsake jewelry?
Do you ship to P.O. Boxes or military bases (APO/FPO)?
Can I change/update my shipping address after placing an order?
Can I have the order shipped to a different address from mine (i.e., for a surprise gift)?