Why Is Platinum Not Selectable on the Product Page? Is it Out of Stock?
If you are looking to have your jewelry keepsake in platinum and are having trouble finding the option on our product page, this guide will help you navigate the selection process.
No, platinum is not out of stock. The platinum jewelry option is currently available for your jewelry pieces. If the option appears not selectable or hidden, it may be due to how our customization menu is structured.
How to choose platinum: Please make sure you have selected "Platinum" under both the material and color options on your order page in order to have platinum for your jewelry setting. Because our system requires both fields to match to generate the correct preview and pricing, leaving one dropdown on a different setting (like white gold or silver) will temporarily grey out the platinum option. Once both selections align, you can smoothly proceed with your order.
Why do I need to select "Platinum" in two different places?
Our order system is designed to provide highly accurate, real-time visual previews and pricing. The "Material" dropdown determines the precious metal used for the structural setting, while the "Color" dropdown updates the visual display. Aligning both ensures your order is processed perfectly without any automated system errors.
Will choosing platinum delay my order's production timeline?
Selecting platinum does not alter our standard crafting schedule. Because each Love Catcher piece is individually personalized and meticulously detailed, choosing platinum follows our regular, dedicated production timeline for custom fine jewelry.
Can I combine a platinum setting with any gemstone or personalization?
Yes. Our platinum settings are fully compatible with all available personalization options, including our signature memorial inserts and custom gemstone selections. As long as both dropdowns are set to platinum, you can customize the rest of your piece freely.
What should I do if the option still looks greyed out?
If you have matched both dropdowns and still cannot select it, try refreshing your browser page or clearing your cache. Occasionally, older session data can cause the menu to stick.
Can customer service apply the platinum upgrade for me?
Absolutely. If you experience any technical difficulties while placing your order, or simply need additional help to fully understand how to place your order, our care team is happy to assist. We can manually verify your specifications and ensure your keepsake is crafted in platinum. Please just let us know either through the โAdditional Notesโ section or by emailing us at ruby@LoveCatcheronline.com.
Related Questions
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Can I change my material selection after my order has been placed?
Does Love Catcher offer resizing services for platinum keepsake rings?