How Long Does a DIY Kit Take to Ship?
Shipping timelines for Love Catcher DIY kits depend on the specific components included in your order:
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In-Stock DIY Kits: If your kit consists entirely of in-stock items, it is typically shipped within 1–3 business days after your order is placed.
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Kits with Custom Elements: If your DIY kit includes a custom birthstone or other made-to-order components, it is typically shipped within 7–10 business days.
Please keep in mind that these timeframes refer strictly to our internal processing and dispatch time, not the final delivery time. Actual transit times will vary depending on your location and the shipping method selected at checkout.
How do I know if my DIY kit includes made-to-order components?
When browsing our store, product descriptions will indicate if a piece requires specialized crafting, such as custom birthstones or the metal type and color. Your order confirmation email will also detail the nature of each item.
When does the processing window begin?
Processing begins on the first business day following your order placement. Business days do not include weekends or official holidays.
Will I receive a tracking number once my kit ships?
Yes. As soon as your order is packed and handed over to the carrier, we will email you a shipping confirmation containing your tracking number so you can follow its progress. If you do receive an email with your tracking number, please reach out to us at help@lovecatcheronline.com.
Can I change my shipping address after placing an order?
Address changes can only be made before processing is complete. Because in-stock items ship quickly (within 1–3 business days), please contact our support team immediately if you need to update your address.
What should I do if my shipment is delayed in transit?
Once your package leaves our studio, transit speeds are managed by the carrier. If your tracking status has not updated for several days or has passed the estimated delivery window, please reach out to our team with your order number so we can assist you.
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