Can I Update or Correct My Personalization or Engraving?
If you need to make a change to your jewelry’s personalization or engraving, Love Catcher is here to help you through the process. The short answer is: yes, you can update or correct your personalization or engraving. Whether you made a typo in typing out the engraving or had a change of heart, we want to make sure your jewelry piece looks exactly how you want it to.
However, because our artisans begin crafting custom pieces quickly, the timing of your wanted change is important. If more than 24 hours have passed since placing your order, the production process may already be underway, and additional modification fees may apply to cover the cost of altering the piece. Please contact our customer support team as soon as possible to request any changes.
How do I submit a correction for my order?
To request a change, please reach out directly to our customer service team via our official contact page or email (ruby@Love Catcheronline.com). Please include your order number, the full name the order is under, and the exact corrections you need. The sooner we receive these details, the faster we can delay production and accommodate your changes.
What happens if my order has already shipped?
If your jewelry has already left our hands, we are unfortunately unable to alter the engraving in transit. Once you receive the item, please contact us. We can discuss options for returning the piece to our studio to be remade or corrected, though additional fees and shipping costs will apply.
Can I change the font style after placing my order?
Yes, font adjustments fall under our standard modification policy. If you reach out within the initial 24-hour window, we can update the font style free of charge. After 24 hours, when production has likely already begun, font changes may incur a modification fee depending on how far along your piece is in the crafting process.
Will changing my engraving delay the delivery date?
This is possible. While we always strive to keep your order on schedule, pausing production to update text, adjust layouts, or change fonts can occasionally add a few business days to the total crafting time. Our team will provide an updated timeline estimate when we process your modification and send you email notifications along the way.
Related Questions
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