Can I Order First and Send Materials Later?
Yes, you can place your order now and send your materials whenever you are ready. There is no rush to send your materials to us. After we receive your inclusions, you will get a notification email from our team, and we will begin the production process of your jewelry piece.
How long do I have to send my materials after placing an order?
There is no strict deadline or expiration date for sending your materials to Love Catcher. We understand that preparing these materials can take time, and we want you to take as much as you need. Your order will remain securely open in our system until your package arrives at our studio.
What happens once my materials arrive at your studio?
The moment your package arrives at our production studio, our team checks it and logs it into our system. We will immediately send you a notification email so you know your materials have been delivered safely. Once checked in, your order will officially move into our production queue.
Can I change my jewelry design before I send my materials?
If you change your mind about the specific style, metal setting, or stone design of your keepsake before you have shipped your materials to us, please reach out to our customer care team. We are happy to help you update your order details to ensure your final piece is exactly what you envision.
Do I need to include anything specific in the package with my materials?
Yes. To ensure there are no delays or mix-ups in our studio, please include a note with your full name, order number, and contact information inside your package. This helps our team immediately identify your materials and pair them with your jewelry setting the moment they arrive.
How can I safely package my materials to prevent damage?
To protect your inclusions, secure them in a sealed, leak-proof container or double-bag them in heavy-duty ziplock bags. Place them inside a padded bubble mailer or a sturdy small box to shield them from sorting machines.
Related Questions
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Will any leftover materials be returned to me with my finished order?
How can I track the progress of my jewelry piece once production begins?
